Support
IT support, from setting things up to helping you decide
Support covers the everyday technology a business runs on: setting things up properly, keeping accounts and access tidy, sorting out what goes wrong, and honest advice before you commit to something new.
What's involved
Is this for you?
- You're the one fixing tech problems, and it's eating into your week.
- Important accounts are on someone's personal email address.
- When someone leaves, there's no checklist for what to switch off.
- A supplier is pushing something new, and you'd like an honest second opinion.
What I can help with
Setting up properly
Company accounts, email, shared files and two-step sign-in (a code from your phone as well as a password), all set up in your business's name.
Accounts and access
New accounts, password resets, and a clear record of who can get into what.
Starters and leavers
Setting new staff up on day one, and switching their access off when they leave.
Apps and suppliers
Changing settings and plans in the tools you use, and dealing with suppliers on your behalf.
Advice on decisions
A plain-English second opinion before you buy, renew or switch something.
Two ways to work together
A one-off job
For getting the basics set up properly, or sorting out one problem. Quoted at a fixed price.
Monthly support
A set number of hours each month, with a short check-in call. I reply to requests by the next working evening.
Price and questions
Price
One-off jobs have a fixed price, agreed before they start. Monthly support is a fixed monthly fee for a set number of hours, and either of us can end it with one month's notice.
How quickly will you reply?
I reply to support requests by the next working evening.
What about urgent problems with tills or card payments?
Your supplier's own support line is the fastest route. I'll help you follow up afterwards.
Do unused monthly hours carry over?
No. The monthly fee covers that month's time, which keeps the price simple.
What if I need more time one month?
Extra time is charged separately, at a rate agreed up front. Larger pieces of work get their own fixed-price quote.
Talk to me about IT support
Book a free 30-minute chat. Tell me what you're trying to achieve, and I'll come back with an honest answer on whether I can help.