How I work
Straightforward from the first conversation
You'll always know what's happening, what it costs and why. Here's what working together looks like.
It starts with a free chat
Thirty minutes, by phone or video, with no obligation and no sales pitch. Afterwards I think it over properly and come back with an honest answer. If it isn't a fit, I'll say so.
Step 1: A free 30‑minute chat
Tell me what you're trying to achieve and what's getting in the way. No preparation needed.
Step 2: I go away and think about it
Then I come back with an honest answer: whether it's something I can help with, and if it isn't, what might.
Step 3: We work out the detail
If it's a fit, we dig into what you need, through more conversations or Discovery for bigger questions. Then you get a fixed-price proposal.
Step 4: I get it done
A plan, a new website or system, or your IT in order. I keep you updated in plain English as I go.
Step 5: Ongoing help, if you want it
Hosting and support keep things running. Or you run it yourself, with everything you need.
Pricing, and what I need from you
Fixed prices
Every piece of work has a fixed price, agreed in writing before it starts. Hosting and monthly support are a fixed monthly fee.
Half up front, half on delivery
For one-off projects, you pay half when you go ahead and half when the work is delivered.
Simple invoices
Invoices are due within 7 days. Wellerbyte isn't VAT registered, so there's no VAT to add.
Software in your name
Any software, domains or hosting are bought in your business's name. If I pay for something on your behalf, it's recharged at cost.
What I need from you
Not much. A little of your time to explain what you need and to check things as they come together, honest answers about what isn't working, and access to the systems we're working on when the time comes. I'll always use my own named admin account, and you can remove my access at any time.
What you can expect from me
Honest advice first
I recommend what's right for your business, even when that's "you don't need it". I don't earn commission on any software.
Plain English
I explain every technical term, or leave it out. You'll always know what's being done and why.
A fixed price, agreed before we start
You know the full cost up front, in writing. No hourly charges creeping up.
You stay in control
Accounts, domain names and data are set up in your business's name. I use my own named admin account and never ask for your personal passwords.
Large-organisation experience, sized for you
Nearly a decade leading technology work in the public and private sectors, brought to a business your size.
Not sure where to start?
That's what the free chat is for. Thirty minutes, no obligation. Tell me what you're trying to achieve, and I'll come back with an honest answer on whether I can help.